Aderant is seeking a Vice President of Professional Services.
Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.
At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength.
We are seeking a strategic and execution-focused Vice President of Professional Services to lead our client-facing delivery organization through a pivotal transformation—from traditional software implementation to modern SaaS deployment. This role is critical to ensuring our enterprise law firm clients experience seamless onboarding, accelerated time-to-value, and long-term success with our cloud-based solutions.
SaaS Implementation Expertise: Proven track record leading the transition from traditional software delivery to SaaS implementation in a B2B enterprise environment.
AI Transformation Leadership: Experience driving AI adoption within services organizations, including use cases such as predictive onboarding, automated configuration, and client sentiment analysis.
Professional Services Leadership: 10+ years of experience in professional services, with at least 5 years in a senior leadership role.
Client-Centric Mindset: Deep understanding of enterprise client needs, especially in complex, regulated industries such as legal, financial services, or healthcare.
Change Management: Demonstrated success in leading organizational change, including team reskilling, process redesign, and stakeholder alignment.
Metrics-Driven: Strong analytical skills with experience managing KPIs such as time-to-value, utilization, NPS, and services margin.
Communication & Influence: Exceptional ability to communicate vision, inspire teams, and influence cross-functional stakeholders.
Preferred Qualifications
Experience with enterprise legal technology or professional services automation platforms.
Familiarity with tools such as Salesforce, Gainsight, and PSA platforms.
MBA or equivalent advanced degree.
Transformation Leadership: Spearhead the shift from traditional on-premise software implementation to scalable, repeatable SaaS delivery models.
AI-Driven Services Evolution: Champion the integration of AI into professional services workflows to enhance implementation speed, client insights, and service scalability.
Team Management: Lead and develop a high-performing professional services team across implementation, onboarding, and client enablement functions.
Client Success Partnership: Collaborate closely with Customer Success, Support, and Product teams to ensure alignment on client outcomes and feedback loops.
Operational Excellence: Drive process standardization, automation, and metrics-based performance management to improve delivery efficiency and client satisfaction.
Strategic Planning: Define and execute a multi-year roadmap for services transformation, including talent development, tooling, and methodology evolution.
Revenue Enablement: Partner with Sales and Finance to align services offerings with commercial strategy, including scoping, pricing, and margin optimization.
Software Powered by iCIMS
www.icims.com