Aderant is seeking a Business Systems Analyst to join our Business Systems team. 

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology. 

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength. 

In this role, you will leverage experience and deep knowledge of systems to partner with leadership to elevate our systems and processes, design creative solutions and lead enterprise projects, be an analytical thinker and problem solver, have excellent communication skills, and a strong desire for automation and continuous improvement. 

• 2+ years experience in a business analyst, product owner, or equivalent role working with Salesforce 

• Experience working in an Agile team 

• Ability to manage time effectively and adapt quickly to changing priorities 

• Willing to challenge the norm and create new processes 

• Excellent written and verbal communication and presentation skills 

• Experience with Salesforce required 

• Experience with Salesforce Community Cloud, Salesforce Service Cloud, Jira, Professional Services Automation, Intacct, and other enterprise tools a plus 

• Certified Salesforce Administrator a plus 

• Bachelor's degree or higher preferred 

• Partner with Sales, Finance, Legal, Professional Services, Support, Product, etc. teams in leading global Business Systems projects 

• Capture, analyze, and validate business needs of stakeholders, using data and information from various sources 

• Document detailed and thorough User Stories and Acceptance Criteria 

• Prioritize the backlog and sets expectations with stakeholders 

• Independently review requests and troubleshoot issues to understand process and technical inefficiencies, identify root causes, and drive and implement best practices solutions 

• Drive change management and enablement efforts